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Privacy Policy

Last modified: August 27, 2018


At Travelbrands Ltd dba Touchdown | Travel Industry Services (, we respect the privacy of our users and the importance of the information they entrust to us. This Privacy Policy helps you understand what information we collect, how we use it, and what choices you have regarding your information.

When this policy mentions TRAVELBRANDS  ,” “we,” “us,” or “our” it refers to the overarching Travelbrands Ltd dba Touchdown | Travel Industry Services ( Information we collect

  • The information you provide–When you sign up for a TRAVELBRANDS) account or make a travel reservation with us, we ask you for personal information such as your name, home address, email address, phone number, company affiliation, employment status and an account password.
  • Cookies–When you visit WWW.TOUCHDOWN.CO.UK, we send one or more cookies – a small file containing a string of characters – to your device that uniquely identifies your browser. We use cookies to provide a secure browsing experience and to improve the quality of our service.  The cookies we use do not personally identify you.
  • Log information–When you access TRAVELBRANDS services, our servers automatically record information that your browser sends whenever you visit the website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
  • User communications–When you send email or other communications to TRAVELBRANDS, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
  • Other sites–This Privacy Policy applies to TRAVELBRANDS services only. We do not exercise control over the sites displayed as links from within our various services. These other sites will have their own privacy policies.

How we use the information collected

We use the information we collect to provide TRAVELBRANDS services to you.

  • Access, Improve and Develop TRAVELBRANDS
    • Enable you to access and use TRAVELBRANDS.
    • Operate, protect, improve and optimise TRAVELBRANDS, such as by performing analytics and conducting research.
    • Provide customer service; responding to your questions or comments.
    • Send you service or support messages, updates and account notifications.
    • Operate, protect, improve, and optimise TRAVELBRANDS; personalise and customise your experience; conduct profiling based on your interactions with TRAVELBRANDS, your search and booking history, your profile information and preferences and other content you submit to TRAVELBRANDS.

We process this information given our legitimate interest in improving TRAVELBRANDS and our customers’ experience with the platforms.

  • Personalisation, Marketing and Advertising
    • Send you promotional messages, marketing, advertising and other information that may be of interest to you based on your preferences.
    • Conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with TRAVELBRANDS and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you.

We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your TRAVELBRANDS account.

Information sharing

We will not share your personal information with others except as indicated below:

  • Our Affiliate Companies and agents
  • Service providers, such as email service providers or credit-card payment processors, performing services on our behalf
  • Other third parties in limited circumstances, such as complying with legal requirements, preventing fraud, and protecting the safety of our users

Operating globally

TRAVELBRANDS is a worldwide service. By using TRAVELBRANDS, you authorise us to transfer and store your information outside your home country, including in the United States, for the purposes described in this policy. The privacy protections and the rights of authorities to access your information in these countries may not be the same as in your home country. For example, information collected within the EEA may be transferred, stored, and processed outside of the EEA for the purposes described in this Privacy Policy. Where we transfer, store and process your personal information outside of the EEA we have ensured that appropriate safeguards are in place to ensure an adequate level of data protection.

Your choices for personal information

Most browsers are initially set up to accept cookies, but you can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some users may review or update their personal information by logging into their accounts. If you have a TRAVELBRANDS account, many of the choices you have on TRAVELBRANDS are built directly into TRAVELBRANDS or your settings. For example, you can:

  • Edit information in your profile at any time, and decide what notifications you receive based upon watches and saved searches.
  • Close your account at any time. When you close your account, we’ll deactivate it.

You also have choices available to you through the device or software you use to access TRAVELBRANDS. For example:

·         The browser you use allows  you to control cookies or other types of local data storage. Please note that TRAVELBRANDS features and services may not function properly if your cookies are disabled.

To learn more about these choices, please see the information provided by your device or software provider.

Other options

You have options, described below, in relation to the information that we have about you. To exercise these options, please contact us. If you’re a user from the European Economic Area (EEA), you can:

  • Access the information we hold about you. We’ll usually share this with you within 30 days of you asking us for it.
  • Have your information corrected or deleted. You can update your information in your settings. If you have problems updating the information or if you would like us to delete it, contact us.
  • Object to us processing your information. You can ask us to stop using your information, including when we use your information to send you marketing emails or push notifications. If you opt out of receiving marketing messages from us, we may still send you newsletters and updates about your account.
  • Complain to a regulator. If you’re based in the EEA and think that we haven’t complied with data protection laws, you have a right to lodge a complaint with the Data Protection Commission or with your local supervisory authority.


We take appropriate physical, electronic and other security measures to help safeguard personal information from unauthorised access, alteration, or disclosure.

Changes to this privacy policy

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and each version of this Privacy Policy will be identified at the top of the page by its effective date.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us.

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