Airport Transfers - St Lucia | Safer Future Travel

In partnership with the Saint Lucia Air & Sea Ports Authority, Taxi Operators and others partners, Destination Management Company will ensure all areas frequented by travellers are well sanitised. Destination Management Company will also provide to all its guests a care kit as part of its welcome package.

• Destination Management Company Airport Representatives will follow the procedure outlined below to welcome guests once they have exited the Immigration and Customs doors.
  
  All staff must be uniformed and is required to wear branded face shields and masks.
• Guest checks in with the Destination Management Company at the designated booth or kiosk.
• Destination Management Company Rep welcomes the guest with an elbow bump, smile and “Welcome to Saint Lucia”. Whichever greeting is most appropriate to the guest.
• Guest submits their Tour Operator voucher for the purpose of the Destination Management Company Rep to take a photo. The voucher must be placed on the glass to allow the representative to take a photo.
• Destination Management Company Rep to provide disposable cold/hot towel and hand sanitiser. (Ensure bin is in an appropriate location for disposal).
• Luggage is checked by Destination Management Company Rep. Handle any missing or damaged luggage, and complete Property Irregularity Report (PIR) with Airline and with guest at airport. Destination Management Company employ one staff to handle the luggage and one to handle documentation and one back up.
• Destination Management Company Rep to assign vehicle/taxi to guests.
• Guest receives bottled water in vehicle (Chilled water in a sanitised cooler).
• Guest is transferred to the hotel/resort.

For the purposes of safety and limiting interaction with guests, this protocol will be handled by at least two (2) team members as follows:

• Staff Member 1: Handling of vouchers and dealing with any missing or damaged luggage with the airline and distribution of hot/cold towels.
• Staff Member 2: Assign taxi and handling of luggage and ensure the assigned vehicle has been thoroughly sanitised prior to guests getting in.

Handling Monetary Transactions:
In the event that monetary transactions are required at the airport, Destination Management Company will encourage guests to use touchless payment options when available. However, it will be impossible not to handle cash or credit/debit cards; therefore, the Destination Management Company Representative should do the following:

• DO NOT touch your face after conducting a monetary transaction.
• Use disposable gloves/hand sanitiser when handling cash/debit/credit cards.
• Ask guests to place cash/credit/debit cards on the counter, rather directly in your hand.
• Place money directly on the counter when providing change to the guest.
• After handling the guest, encourage them to use sanitiser and use the washrooms to wash their hands.
• Wipe down, and sanitise countertop between each guest at transaction.
• After handling all guests, ensure the work station is thoroughly sanitised – payment terminals, counter tops, tables, chairs etc.
• After cleaning the workstation, ensure hands are thoroughly washed with soap water.

Luggage Handling:

All guests will place their luggage at the assigned luggage area. The appropriate signage will be erected. Luggage will be sanitised and transferred to vehicle by assigned Airport/Port employee. (To be confirmed by SLASPA).

Transportation:
In collaboration with the National Taxi Association, the Destination Management Company will abide by the standards as set by this entity for the safety of guests, employees and suppliers. Guests will be required to adhere to these standards as follows:

• All guests must use hand sanitiser prior to entering the vehicle.
• Guests are not permitted to sit next to the driver. Only in rear seats.
• Based on the vehicle type, a stipulated number of guests will be transported at any one time. This may increase the number of vehicles required to rent for the duration of the event. Following is a guide for assigned numbers to vehicle type. Vehicle Type | Number of Passengers - Luxury Vehicle - 3 passengers | Standard Car - 2 passengers | 15-seater Mini Coach - 6 passengers | 30-seater Coach - 15 passengers | 40-seater Coach - 20 passengers.
• Guests will be required to wear masks when boarding a taxi and in the company of others outside of their group.
• Guests may only travel with each other, if part of the same family or group.

For the purposes of contact tracing, all guests’ contact details must be provided to Destination Management Company. This information will only be shared with their local Department of Health & Wellness, Saint Lucia Fire Service and Respiratory Centres located in Gros Islet, La Clery, Dennery and Vieux Fort as required.

• All Destination Management Company Hotel Representatives will adhere to the protocols of the respective hotels.
• For the purpose of social distancing, all hotel briefing times will be staggered to limit the interaction with guests.
• In scheduling hotel briefings, advise the family or group, only one representative per family/group is required to attend the briefing.
• Ensure all hotel representatives keep a log with contact information of clients and their contact numbers should any hotel rep become incapacitated.
• Any challenges must be discussed with hotel managers and management of the Destination Management Company.

The Destination Management Company will select and sell only tours that are socially distant friendly. In collaboration with the tours and attraction companies, the destination management company will only conduct business with companies who adhere to health and safety protocols.

The employees of Destination Management Company engage with guests from airport arrival to departure. Their roles include: airport representatives, hotel representatives, MICE planners, taxi drivers etc. With this in mind, Destination Management Company will ensure that their employees are well prior to the start of every work day.

Stay At Home Policy:
Employees who do not feel well and may exhibit any related symptoms to that of the Coronavirus are advised to stay home. COVID-19 affects different people in different ways. Most infected people will develop mild to moderate illness and recover without hospitalisation.

Temperature Checks & Screening:
Every morning, employees will be screened. This is a mandatory process.

• Screening: Hotel Representatives, reporting directly to hotels will do a self-check for their temperature prior to leaving for the hotel. The employee must report their temperature to the Managing Director. Any employee who has a temperature above 37 °C (99 °F) should remain at home, and another hotel representative will be assigned to visit the hotel. Employees visiting hotels should check their temperature approximately ten minutes prior to the arrival at any property.
• Hotel representatives may be asked to do a temperature check at the hotel and if so, must adhere to the protocols of the property.
• Confidential Information: All temperature readings will be kept in strict confidence and remain on employees file
• Personal Protective Equipment (PPE): All employees are required to wear their face guards and masks when visiting the hotels and interacting with people.

At Risk Employees:
Consideration must be given to at risk employees in exercising their duties. Employees have an obligation to advise their Manager of any health risks which they are susceptible to. Management will ensure there is a doctor’s note on the employee’s file. Any employee who may become ill with a respiratory illness must remain at home, and should only return to work, once the doctor has cleared them to do so. In such a case, a doctor’s note should also be presented to management and kept on the employee’s file.

Travelling Employees:

Employees, who traveled, whether for business or pleasure, will be quarantined upon returning to island for 14-days as mandated by the Government of Saint Lucia.

Be Open, Be Honest Policy:

The Destination Management Company will encourage employees to be open and honest, should a family member be ill with the COVID 19. This will allow them to work with their local Department of Health & Wellness to address any concerns regarding exposure. Employees who are highly exposed will be required to remain at home for 14-days in quarantine, monitoring their symptoms. Low risk employees should check their temperature prior to their arrival at work to ensure they are still asymptomatic before arriving at the workplace. Any information shared by the employee about their families will remain confidential. Additionally, the employee’s temperature will be checked upon arrival at the workplace.

Office/Work Station Sanitation:
The Destination Management Company will ensure all work spaces are clean and hygienic. Public areas will be cleaned regularly throughout the day with disinfectant.

Employee Training:
All employees will be trained, and constantly be reminded about general hygiene and safety regarding COVID 19 and other communicable diseases in the work place. This will be done through general meetings, memos, and educational posters in key area. All employees will be trained in the following areas:

• Limiting Exposure
• Communication with Management
• Employee regulatory rights and responsibilities
• Impact on Work Environment

The staff of the Destination Management Company is required to attend any training facilitated by the Department of Health & Wellness or any Government affiliated entity such as National Emergency Management Organisation (NEMO).

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