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Resort - Safer Travel - Oasis Hotels & Resorts

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Resort - Safer Travel - Oasis Hotels & Resorts

Oasis Hotels & Resorts | Safer Future Travel

Grand Oasis Cancun | Grand Oasis Palm | Grand Sens Cancun | Oasis Palm | Oh! | Smart | The Pyramid


At Oasis Hotels & Resorts they prioritise the health of guests and staff, but we also want you to feel free in their hotels. For this reason, and committed to achieving excellence, they have innovated their cleaning procedures and standards. They strictly comply with the Cristal International Standards® in different modules: Room Check, Food Check, Spa Check, Pool Check, Aqua Check, Crisis Check, Eco Check, Fire Check, Safety Check and the recently launched Cristal Covid19, POSI CHECK (Prevention of the Spread of Infection).



In adherence to our strict Be Free, Stay Safe, Feel Good policies and practices , beginning 23 January 2021, Oasis Hotels & Resorts will offer antigen testing for the detection of the COVID-19 virus at no cost . This benefit will be available to guests traveling or stopover within the US territory, and staying for three nights or more, at one of their properties.

All this, derived from the new norm of the Center for Disease Control and Prevention (CDC for its acronym in English), issued on 12 January 2021, which establishes that every passenger who wishes to travel to the territory of the United States of America , you will need to submit a negative COVID-19 test before boarding your flight.

For more information and to request your complimentary antigen test , guests should go to their hotel lobby in advance, as the CDC indicates that the application of these tests must be done within 3 days prior to the return date .

Similarly, for guests whose result is positive, Oasis Hotels & Resorts will offer the Be Free, Stay Safe, Feel Good guarantee , which consists of a free stay for 14 days for the affected person and 1 companion, with all meals included, and following the sanitary measures and protocols established by international organisations such as the WHO and the EPA.

For the convenience of our guests, the application of the COVID-19 tests will be carried out on the same property as your stay *, thanks to an agreement drawn up with the Medex Lab. Antigen results will be available within 30 minutes , and they will have official validity to present to the airline before boarding the plane.

The free antigen tests apply only to those who stay three or more nights at Oasis Hotels & Resorts and must travel or stop over in the United States, however, for all guests who request it, the antigen test will be available at a cost of $ 350 MXN or $ 18 USD, and we will also offer PCR tests, at a cost of $ 1,500 MXN or $ 75 USD. It is worth mentioning that the results of the latter are delivered 24 to 48 hours after application.


* The Be Free, Stay Safe, Feel Good guarantee will be valid only when the PCR test has been performed in the laboratories located within Oasis Hotels & Resorts.

* For Smart Cancun and Oh! Cancun, The Urban Oasis, the tests will take place at the Grand Oasis Palm facilities.

Welcome & Checkout

Availability for the guest of full digital check-in.

  • Temperature control installation at hotel entrance by means of thermal cameras.
  • Application of new technologies for the sanitisation of suitcases at the arrival of our guests.
  • Wide receptions in lounge style areas. Check-in process with controlled access to avoid crowds and signs on the floor at a safe distance.
  • Separation screens in the receptions and use of mouth covers for the staff.
  • Hydroalcoholic gel dispensers in all areas available to guests.
  • Possibility for the guest of digital express check-out and widely separated express check-out machines.


They guarantee that the room has been completely sanitised and has been unoccupied for 24 hours prior to the guest's arrival. Use of products registered with the Environmental Protection Agency (EPA).

  • Once the room has been sanitised, a security seal (DOORTAG) is placed and broken at the guest's entrance for the first time.
  • Contactless room opening (proximity locks).
  • New standards of operation, cleaning and assembly of the room adapted for the complete security of the guest.
  • All amenities are new and first use upon arrival of each guest.
  • Elimination of printed media in rooms.

Food & Beverages

Table reduction in restaurants. All tables will be separated with safety distance.

  • Possibility of digital reservations in restaurants through the Oasis app and elimination of waiting lines. Groups of 5 or more people must make a reservation in advance for the placement of tables.
  • Menus available in Oasis app or by QR code. Contactless menus.
  • New standards of operation, assembly and cleaning of tables adapted for the safety of the guest. Tables and chairs will be sanitised before and after each guest.
  • Hydroalcoholic gel dispensers distributed in all food and beverage consumption centres.
  • All food and drink collaborators have been trained to avoid any contact with the food. Use of mouth guards is mandatory.

Common Areas

  • New standards of cleaning and assembly of furniture in the common areas. All tables, chairs and beds in indoor, outdoor and beach common areas will maintain a safe distance.
  • Application of new technologies and products for the sanitisation of surfaces, elevators, furniture, buttons, handrails and railings. Use of products registered with the Environmental Protection Agency (EPA).
  • Hydroalcoholic gel dispensers distributed in all common areas.
  • Graphic information in all areas about health safety protocols.
  • Safety distance between guests will be maintained in all activities in indoor and outdoor common areas. Reduction of capacity in entertainment centres to avoid crowding.


  • All employees will undergo a complete medical check-up before returning to work, including official Covid-19 test. Any employee with Covid-19 symptoms will be quarantined for 15 days and a new Covid-19 test will be done before their new return to work.
  • All employees must undergo a daily and mandatory sanitisation process (uniform, footwear ...) and temperature control at the entrance to the work.
  • All employees have been extensively trained to comply with all safety and hygiene measures and the new adapted operating standards.
  • All employees will use personal protective equipment (PPE) including mouth guards. The same protocols will be applied in all staff and back of the house areas as in guest areas.
  • The hotel has resident doctors available 24/7 to attend to any collaborator or guest who requires them, as well as Covid-19 tests.

Health & Travel Alerts

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We are ATOL and ABTA bonded, so your holiday is protected - find out more. Rates are capacity controlled, subject to change, terms & conditions apply. We accept payment in Euros, for further terms & conditions, please click here!
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