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Flight - Safer Travel - British Airways

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Flight - Safer Travel - British Airways

British Airways | Safer Future Travel

New health and safety protocols

All British Airways aircrafts are fitted with High Efficiency Particulate Air (HEPA) filters as standard. Tests by Public Health England show that they filter out germs and viruses, including COVID-19 with over 99.9% efficiency. Equivalent to hospital operating theatre standards.

Please see British Airways, short video on looking forward and welcoming you back onboard.

At The Airport

What changes are being made at the airport?
Your experience may be a little different to what you are used to. You'll find safe distance markers and sanitising stations throughout the airport and next to areas such as check-in kiosks and arrivals desks. If you need assistance, BA colleagues will be there to help you.

Do you need to wear a face mask?
BA ask all customers to wear a face mask at all times in the airport and onboard. As a guide, a face mask could last up to 4 hours, so please make sure that you bring enough for the duration of your trip. We'll ask you to remove it for any passport checks but you'll be advised to do so by our colleagues. Please be aware that some airports now mandate that you wear face masks so make sure you check your destination airport and country guidelines before you travel, so you can arrive prepared.

Do you need to arrive early for your flight?
No you don't need to arrive any earlier than normal. If you're flying to a short-haul destination please arrive no earlier than two hours ahead. For long-haul flights, they ask you to arrive no earlier than three hours ahead of your scheduled flight time. Please check the local airport authority's website if there are any additional requirements that you may need to follow.

Can you still use the check-in desks to check in for your flight?
Yes, BA colleagues will be there to check you in, but they recommend that you either check in on the BA app or on Manage My Booking from the comfort of your home. Don't forget to download your boarding pass as it's quick and easy and you can save up to eight boarding passes on one device. Alternatively, you can use our self-service check-in kiosks once you arrive at the airport.

What to expect on board

Social Distancing Onboard

Customers will board the aircraft from AFT to FWS to avoid aisle congestion and passing through cabins where customers are already settling in. Overhead lockers will be kept closed in Club Europe to facilitate faster boarding and protect carry on luggage stowage capacity.

Customer will be asked to not congregate in groups in any part of the aircraft. Toilets; customers are requested to remain seated and only use the toilet when vacant sign is illuminated.

Queuing in aisles and galleys will be monitored by cabin crew staff. Customers requiring additional assistance will be requested to use their call bell throughout the flight.

Customers will be invited to disembark in groups according to row number and based on number of doors being used.

Food and Drink Onboard

From 16 June, BA are introducing an enhanced temporary catering proposition. We will be offering our customer pre-prepared meal boxes. Our crew are on hand to provide any allergen advice. Special meals will not be available, please visit our FAQs on ba.com for more information. BA will continue to take advice from relevant authorities and incorporate this into the development of our on board experience.

Frequently asked questions;

What changes are there on board?
BA cabin crew will advise you on the latest safety measures, so listen out for onboard announcements. You’ll be asked to stay in your seat as much as possible, so avoid walking around the cabin or queueing for the toilet. They ask all customers to wear a face mask at all times while on board. As a guide, a face mask could last up to 4 hours, so please make sure that you bring enough for the duration of your trip.

Will cabin crew meet you at the aircraft door?
Yes, members of the cabin crew will continue to greet you at the aircraft door, guide you and help you if you have any questions.

Are there any changes on board if you’re travelling with a child?
Children’s meals are not currently available so if your child has specific requirements, please bring your own food and snacks. BA have temporarily removed their Skyflyers packs.

Can you heat up baby milk on board?
Yes, they will still provide this service. Please speak to a member of the cabin crew on board.

Can you use the overhead lockers to store your hand baggage/items?
Yes. Before stowing your bag in the lockers, try to take out everything you'll need during the flight to minimise movement around the cabin.

What drinks will be available on board?
They'll still provide tea, coffee and water, please ask a member of our cabin crew on board.

Can you still have an infant cot?
Yes. If a cot has been used during a flight, it will be replaced with a clean cot.

Is the Club Kitchen still open?
The Club Kitchen is temporarily closed. Please ask a member of the cabin crew if you need anything.

Are meals provided on flights?
Yes. BA are working closely with their caterers, they have made some changes to what’s available on board. Their new food service requires less interaction with the cabin crew, greatly reducing physical contact.

What meals are served on board?
If you're travelling on a short-haul flight, they'll be offering complimentary light refreshments and water and hot drinks will be available on request. If you're travelling on a long-haul flight they'll be offering a selection of light refreshments as well as hot and soft drinks.


Can you still buy food on board?
BA's buy on board short-haul service will be temporarily suspended, but they'll be providing you with a complimentary meal instead.

Can you still order special meals?
BA are currently unable to offer special meals. You’ll be offered a new food service which will reduce physical contact with the crew, you'll be able to choose between a vegetarian or non-vegetarian option. If you have special dietary requirements or allergies, please bring your own food and snacks. Visit the local airport authority's website to see what locations are open once you pass through security.

Can you use the toilets on board?
Yes you can. They would ask you to only get up when the green ‘vacant’ sign is lit to avoid queueing.

Will movies and music still be available on your entertainment system?
Yes, these will still be available.

Will there be magazines and newspapers on board?
BA are temporarily removing their on board magazines and newspapers. If you would like to read something while at the airport or on board, you can download PressReader which will give you access to over 7,000 digital titles.

Will the HighLife Shop be open?
This service has been temporarily closed, but we'll keep you updated on when this will open again.

Cleaning Protocols

Enhanced Aircraft Cleaning: The cleanliness of our aircraft is of utmost importance for both customers and staff. Cabin crew are trained to a high standard of hygiene. the frequency of audit inspections.

All the aircraft are fitted with High Efficiency Particulate Air (HEPA) filters to remove particulate and bacterial contamination and
provide passengers with clean air inside the cabin. These provide the same level of air filtration as hospital operating theatres. All cabin crew have been provided with hand sanitisers on board aircraft. We have introduced a new personal protection pack

Face Masks: It is required for all customers to wear a face mask at all times in the airport and on board. A face mask could last up to 4 hours, so please make sure that you bring enough for the duration of your trip.

Terminal Consolidation: All British Airways’ services currently operating from London, Heathrow Terminal 5. All British Airways’ services currently operating from Manchester will switch to Terminal 1.

Lounge Closures: BA have temporarily suspended the operation of all BA lounges worldwide.

Onboard Service Changes: In order to deliver their cabin service in the safest manner possible, they have made some temporary changes to onboard catering across all cabins.

Frequently Asked questions;

How often are the aircraft cleaned?
BA will sanitise the key surfaces on the aircraft after every flight, and clean it from nose to tail every day.

What areas are cleaned after each flight?
BA will sanitise the key surfaces including your seat, armrest, tray tables, seat belt buckle, stowage area and toilets.

Are infant cots cleaned?
Yes. If a cot has been used during a flight, it will be replaced with a clean cot.

What are HEPA filters and how are they used?
The air in the cabins is made up of fresh air drawn from outside (and heated significantly above virus-killing temperatures), and air that has passed through High Efficiency Particulate Air (HEPA) filters. These remove even the tiniest particles from the air, down to microscopic bacteria and virus clusters, with over 99.9% efficiency.

Cabin air is filtered and renewed every two to three minutes. It meets the standards for hospital operating theatres, and significantly exceeds the criteria for other buildings and public spaces.

On Arrival

What you need to do when you arrive at your destination?
Please observe all the safe distancing markers which will help you maintain your distance from other travellers. You’ll also find sanitising stations in your arrival airport but in the event that you don’t, please make sure you wash your hands frequently and follow the advice of that country’s health organisation or WHO (World Health Organisation).

Where do you collect your baggage if you have checked it in?
Please follow the same process as usual but maintain your distance from other travellers once you have left the aircraft. At the Arrivals Hall, there will be signage around the carousels to help you. We would recommend that only one person in your party goes to the carousel if possible.

What do you need to do if you're connecting to another flight?
Please check local airport authority and government websites for any requirement you need to follow if you are connecting flights.

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