Lounge Pass | Safer Future Travel

As air travel begins to resume, lounges will take on an increasingly important role in a traveller’s journey, as they will be seen as a refuge from the airport terminal. They have a significant opportunity to increase traveller confidence by reassuring returning travellers that the airport lounges in the Priority Pass, LoungeKey, Lounge Pass and Lounge Club portfolio are a place of sanctuary in the airport. Collinson has sought input from a range of sources, including their own in-house Global Medical Director, Dr. Simon Worrell, himself an expert in virus management, and in collaboration with some of our lounge operator partners, to provide the following guidelines to help protect the safety and welfare of their members and the crucial staff operating within their network.

• More detailed information on lounge health and hygiene standards are listed on their information pages at loungepass.com
• Website is updated daily with new lounges that are opening .
• If you try to book at one of the lounges currently closed you will be informed that it is 'temporarily unavailable'.
• Lounge Pass are able to offer customers the opportunity to pre book an airport lounge up to 15 months in advance
• In addition to enhanced lounge guidelines, Lounge Pass customers can easily present their booking reference number from their device or use their Lounge Pass booking confirmation.
• Increase customer confidence by reassuring them that you can book an airport lounge, especially for worried passengers
• Travellers may appreciate the option to pre book a lounge for their outbound and return journeys
• Offer this valuable service to all clients for all travel Itineraries for peace of mind when travelling
• Reassure customers when changing their holiday plans that they can pre book a lounge
• Lounge Pass are able to offer your customers the opportunity to pre book an airport lounge up to 15 months in advance
• Free Cancellation of up to 24 hours before the visit date

• Increase training for every staff member regarding the Health and Safety protocols within the lounge
• Closely monitor staff health. Any staff showing any symptoms of Coronavirus should not come to work and follow local government guidelines on when to return
• On arriving for a shift, staff can change clothes and / or thoroughly clean before commencing work
• Provide appropriate PPE to all staff, which they must always wear when performing their duties
• Ensure kitchen processes follow local food hygiene standards and staff wear appropriate equipment

• Should queues be expected outside the lounge, implement appropriate queue floormarkers to ensure safe distancing
• Provide alcohol-based hand sanitiser at the check-in desk for guests and staff
• Registration staff should regularly clean or sanitise their hands. If gloves are used, these should be regularly replaced and carefully disposed of. An alternative, in order to reduce wastage and environmental impact is for staff to wear gloves but frequently wash their hands with the gloves on
• Reinforce good hygiene practices to guests using signs/visual displays/ TVs as appropriate
• Highlight any specific COVID-19 related measures in place, along with any suspended services

• Look at high-density areas where people congregate - areas in front of FIDs, hightraffic corridors, areas in front of bar or serving areas – and identify measures to limit people congregating. Can markers be put on the floor to indicate appropriate distancing?
• Look at furniture layout and identify ways to meet local government guidelines but also maximise use of space and allow groups of travellers who are travelling together to sit together
• Introduce a seat allocation service whereby the receptionist identifies space in the lounge for each new guest or group of guests. This may assist with capacity management by ensuring that guests are utilising spaces that are appropriate to the size of their group

• Use signs to reinforce the specific local social distancing guidance and COVID-19 related hygiene etiquette that should be followed in the lounge
• Place alcohol-based hand sanitiser and tissues for guests throughout the lounge
• Make waste bins readily available throughout for guests to use. Staff with the appropriate PPE should empty them regularly – never allow to overflow.
• Place signs in all restrooms reminding guests to wash their hands for at least 20 seconds

• Introduce a collection-point option for food and beverages, operate a queuing system for guests that adheres to the local social distancing guidance
• For bar service, attendants should be especially aware of which surfaces are clean and which are potentially contaminated.

• Increase the number of cleaning shifts and issue staff with appropriate PPE
• Use cleaning products recommended by local health authorities as being effective against COVID-19
• Clear and disinfect guest areas once empty before allowing new guests to occupy
• Disinfect all high-traffic areas daily, and thoroughly clean the entire lounge regularly
• Plan and implement a policy for managing guests who show signs of COVID-19 inside the lounge
• Keep air conditioning on throughout the day and set frequency of air recirculation to at least five times a day if possible

We are ATOL and ABTA bonded, so your holiday is protected - find out more. Rates are capacity controlled, subject to change, terms & conditions apply. We accept payment in Euros, for further terms & conditions, please click here!