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Cruise - Safer Travel - P&O Cruises

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Cruise - Safer Travel - P&O Cruises

***Important Policy Information***

Cruise Restart Policies as of 12 May 2021

P&O Cruises is expected to operations starting from September 2021

Arcadia, Aurora, Azura and Ventura have been cancelled until the end of August 2021 and on Britannia and Iona until late September 2021.

Britannia and Iona now sailing out of Southampton (for UK residents only).

Will I need to be vaccinated?

When they first return to sailing, they will be offering a series of UK getaways on board Britannia and Iona. Given the advanced progress of the UK vaccination programme, and strong expressed preference on the part of their guests for this limited series of UK coastal cruises, these sailings on Britannia and Iona will be for UK resident COVID-19 vaccinated guests only.

For these cruises the definition of “vaccinated” is a minimum of seven days following the second dose of the currently approved COVID-19 vaccines being administered. All guests will need to provide proof of vaccination and the dates given (approved forms of evidence will be confirmed closer to time of departure) and will show this at the terminal prior to boarding. Failure to provide proof of vaccination will result in your customers being denied boarding at their own expense. There is no age restriction on this series of UK coastal cruises but all guests of all ages must meet the requirements of the COVID-19 vaccination policy.

All other P&O Cruises holidays on sale do not currently require guests to be vaccinated.

Will I need to wear a mask onboard?
Wearing face masks is mandatory, there are no exceptions. Guests must wear one on shore experiences and at all times when indoors on board unless eating and drinking, inside their cabin, in the pools or whirlpool spas, exercising in the gym, during treatments like a facial, having their identity checked and outdoors unless social distancing cannot be maintained.

Pre-embarkation COVID-19 tests

Pre-embarkation COVID-19 tests will be required at the terminal and will be complimentary in the price of your customers’ holiday.

At home testing

P&O recommend guests to follow the government’s advice of testing themselves regularly at home. If they were to test positive, they would call Touchdown or P&O customer services and not travel to the terminal. P&O would refund the holiday as a Future Cruise Credit, ready to book another holiday again at a later date.

Before You Book - Flexible Booking Policy

All guests with bookings on a cancelled cruise will be notified and will automatically receive an enhanced 125% Future Cruise Credit or alternatively can fill in the web form for a 100% refund. The FCC will be added to your account automatically and may be used any time before December 2021 and put towards any holiday on sale at that time.

When booking your next adventure, you can redeem your FCC directly online – there’s no need to call us. They’re also offering a 5% deposit* for new bookings made by 01 June 2021 on applicable Early Saver and Select Price holidays of 19 nights or less sailing before 30 October 2022. View cruises.

Already booked? Why not use your FCC to make your next holiday even more special.

If the enhanced 125% Future Cruise Credit offer does not meet your needs, you can request a refund. The deadline to request a refund is 31 December 2021.

*5% low deposit applicable to new Select Price or Early Saver bookings made by 1 June 2021 on applicable departures of 19 nights or less before 30 October 2022. For bookings made after the balance due date the full amount will be due at time of booking. Offer is combinable with our current on-board spending money offer on qualifying departures before 30 October 2022. We reserve the right to withdraw this offer in whole or on individual cruises at any time.

Paused Sailings as of 29 July 2021

Iona – UK coastal cruises from 07 August to 25 September, then sailing Atlantic coast beginning on 25 September 2021.
Britannia – UK coastal cruises from 27 June to 25 September then sailing Western Mediterranean beginning on 25 September 2021
Ventura are cancelled up until 3 October 2021
Azura are cancelled up until 10 December 2021
Arcadia are cancelled up until 27 March 2022
Aurora are cancelled up until 13 April 2022

Due to a lack of availability of charter aircraft on Caribbean routes, it has been necessary to cancel all seven and fourteen night Britannia fly-cruises whichstart or end in St Lucia from October 2021 though to March 2022. All guests who have had their cruise cancelled will automatically receive a Future Cruise Credit (FCC). Please note that Caribbean fly-cruise holidays starting and ending in Barbados are not impacted by this change and are still going ahead as planned.

Health and Safety Protocols

OceanOrbit

In addition to their enhanced measures, they’re making the on-board test and trace process effortless using the new and innovative OceanOrbit TM contact monitoring solution. The device will be given to your customers at the terminal before they board and they simply keep it on them throughout their holiday.

As P&O prepare to return to sea, they’re combining over 180 years’ experience with the expertise of foremost accredited scientists, medical professionals and government advisors to deliver the P&O Cruises holiday guests expect. They’ve developed enhanced health and well-being measures to protect everyone on board and all guests and crew will be required to follow these.

For years, they have had in place many of the protocols now considered advisable for other social gathering venues, such as hand-sanitising stations and rigorous cleaning procedures. They've also gone beyond those protocols by asking guests to complete a Health Declaration and having a comprehensive medical facility on board each ship providing 24/7 medical care and treatment and this will, of course, continue across the fleet.

To ensure guests can continue to enjoy their incredible P&O Cruises holiday, their new measures include:

  • Pre-boarding health screening
  • The highest levels of cleanliness throughout the ships
  • Adherence to approved standards for the service of food and drink, entertainment and experiences on board and on shore
  • Enhanced on-board ventilation systems to provide improved filtration and increased fresh air
  • Enhanced sanitation measures
  • Appropriate social distancing in line with latest guidance for cruise lines
  • Mandatory wearing of face masks, with no exceptions, will be required at the terminal, during shore experiences and at all times when indoors on board, except when having their identity checked at the gangway or while: eating and drinking; inside their cabin; using recreational water facilities; exercising in the gym and during certain treatments or services, such as facials. Face masks do not need to be worn outdoors except when social distancing cannot be maintained
  • Crew will also undergo a strict testing and quarantine regime as well as regular testing during their time on board
  • They will be operating initially with a reduced occupancy on our ships to support our new protocols
  • They have plans in place, tailored for each ship, to manage medical needs, including dedicated cabin capacity for isolation and quarantine, should this be required.

These protocols are subject to change as we continue to work with their experts and with government bodies to ensure all of their practices evolve in line with latest advice. Rest assured, their primary focus is always to protect the health and well-being of their crew and guests and the communities we visit.

Working with Bureau Veritas

Bureau Veritas is a world-leading provider in marine and offshore testing, inspection and certification. To ensure the highest level of independent and specialist expertise on all health and hygiene standards, Bureau Veritas has partnered with the Cleveland Clinic which is recognised as the leader in this field.

P&O Cruises is working with Bureau Veritas to conduct a comprehensive review and test of our operations before they resume sailing.

This will help ensure they are fully compliant with the UK government, UK Chamber of Shipping and other recognised and relevant standards as required to protect the health and well-being of our crew, guests and the communities we visit.

Guest and crew well-being

They are committed to delivering the highest standards of health, safety and well-being for our guests, crew and the wider communities they visit. To achieve this:

  • Every area of the ship will be rigorously and regularly cleaned and sanitised
  • They’ll provide additional hand-sanitising stations
  • They have enhanced our on-board ventilation systems to provide improved filtration and increased fresh air
  • They’ll adhere to approved, up-to-date guidance for every aspect of the holiday experience including the mandatory use of face masks and social distancing which will be in place in certain areas
  • They will be operating initially with a reduced occupancy on our ships to support our new protocols
  • Crew will undergo a strict testing and quarantine regime as well as regular testing during their time on board
  • They have plans in place, tailored for each ship, to manage medical needs, including dedicated cabin capacity for isolation and quarantine, should this be required.

Pre-existing medical requirements

It is understood that those with certain pre-existing medical requirements or of a certain age may experience more severe symptoms should they contract COVID-19 (coronavirus). They strongly recommend that customers review the UK government guidance prior to making travel arrangements.

If guests have any existing medical requirements, we advise them to discuss their travel plans with their doctor. They have put together a simple health advisory letter that they can provide to their GP so they can verify if they are safe to travel.

All their ships have medical centres on board staffed by experienced doctors and nurses available 24/7, to help support guests health needs. They are following all latest guidance to evolve their enhanced protocols to protect the health and well-being of guests, crew and the communities they visit once we begin sailing again.

Unfortunately they are unable to accept guests who have the following medical requirements:

  • Supplementary oxygen (including via oxygen concentrator)
  • Mechanical ventilatory support (except for overnight CPAP for sleep apnoea)
  • Within the 14 days prior to the cruise:
  • Dialysis
  • Have been unwell with confirmed or suspected COVID-19
  • Have been in close contact with someone with confirmed or suspected COVID-19
  • Have been advised to self-isolate under a government Test and Trace system

They are so sorry to have to make this change, but they need to follow new industry procedures for the protection of everyone on board. Any guest that is impacted by the requirement for supplementary oxygen, mechanical ventilatory support or dialysis will be given a full refund of monies paid to date for their bookings.

Your Holiday Experience

Before your customers board

P&O can’t wait to welcome guests on board. To ensure check-in is as quick and easy as possible, they’ve a few new measures in place. Prior to their departure, they’ll provide pre-cruise information about mitigating the risk of COVID-19 and they will ask them to complete a Health Declaration questionnaire. Please read this pre-cruise information carefully as this will include what to expect when they arrive at the terminal, their time on board, any country specific requirements to be aware of and other relevant protocols while they are travelling with P&O.

Boarding the ship

Before guests holiday can begin, they’ve enhanced their boarding procedures working with their partners in the ports. In the cruise terminal they will be required to wear a face mask and maintain social distancing, in accordance with all current guidelines.

When they first return to sailing with their UK coastal cruises, all guests will need to provide proof of vaccination and the dates given (approved forms of evidence will be confirmed closer to time of departure) and will show this at the terminal prior to boarding. Failure to provide proof of vaccination will result in your customers being denied boarding at their own expense. The same applies for providing proof of suitable travel insurance.

All guests and crew boarding ships will undergo health screening. If guests test positive for the virus, they will be denied boarding, but they’re pleased to say they’ll receive an FCC to the value of the cruise and they will automatically refund any pre-cruise purchases made through My P&O Cruises*. If they were part of a linked booking, their friends or family would also be able to opt for the FCC and receive a refund for any pre-cruise purchases made. That way, they can enjoy their break when the time is right. Guests must link with other travellers at the time of booking.

*If their cruise is part of a wider holiday package booked through a tour operator please contact their tour operator for information relating to their policies in place should your customers be denied boarding.

As the guidance evolves, so may their policies and procedures.

Cleanliness and care

They have always taken great pride in their standards of cleanliness on board. Their enhanced measures will ensure all areas of the ship are even more thoroughly and regularly cleaned, with products which have proven effectiveness against COVID-19. There will be added hand sanitiser and hand washing facilities available throughout the ship.

All P&O Cruises ships are already fitted with HEPA air filtration in appropriate areas. Ahead of our sailing restart we will be further enhancing existing filtration, further maximising fresh air circulation and also fitting ultraviolet light disinfection across all our ships. These ship-wide upgrades to on-board air systems are based on the latest indoor air quality guidance from the U.S. Centers for Disease Control and Prevention (CDC), the European Centre for Disease Prevention and Control (ECDC), and the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE).

For added peace of mind, they will be initially operating with a reduced occupancy on their ships to ensure they’re able to adhere to the latest social distancing guidelines. Social distancing will be in place in all public areas and lifts will have limited capacity, though still available to those who need to use them. Despite fewer guests than normal, we’ll still bring the P&O Cruises holiday atmosphere that they know their guests love.

Mandatory wearing of face masks with no exceptions will be required at the terminal, during shore experiences and at all times when indoors on board, except when guests are having their identity checked at the gangway or while: eating and drinking; inside their cabin; using recreational water facilities; exercising in the gym and during certain treatments or services, such as facials. Face masks do not need to be worn outdoors except when social distancing cannot be maintained.

In addition to their enhanced measures, they’re making the on-board test and trace process effortless using the new and innovative OceanOrbit TM contact monitoring solution. The device will be given to your customers at the terminal before they board and they simply keep it on them throughout their holiday. With our new protocols in place, we hope it’s very unlikely that a guest or crew member becomes unwell with COVID-19 but in an abundance of caution, we‘re putting every step in place to protect the health and well-being of all on board. Like at home, we need to partake in test and trace but instead of checking in with an app at every venue, with OceanOrbit it’s done for our guests. The device doesn’t track their location, and is not used to store or share personal information. If needed though, they’ll be able to immediately review close contact history of a guest or crew member and prevent any further contact, leaving our guests free to focus on the important things during their holiday – like whether they’re more in the mood for a blissful hot stone massage, a cocktail or two at the bar or a thrilling evening at the theatre.

Eating and drinking

All of their restaurants and bars will be open and they can’t wait to dazzle their guests with their devilishly tempting menus. From fine dining to a light lunch, stopping for ice cream or grabbing a slice of poolside pizza – there’s a world of variety on board. Guests will just need to pre-book a table in the restaurants or join a virtual queue while we prepare their table. This will also apply to the buffets and deck grills which will now be served by their team. Guests can dine with their household or linked travelling group, up to a maximum number allowed by government guidelines at the time of sailing.

Entertainment

One of the best things about a P&O Cruises holiday is the chance to be entertained around the clock. From theatre shows to live bands, guests will find the show will go on! All of their entertainment venues will be open throughout their holiday, and while they will need to pre-book some performances, they’ll have plenty of show times to ensure they don’t miss out. To protect the well-being of everyone on board, performances will be adapted so that artistes and audience adhere to the latest guidance.

Activities and leisure

All of their guests’ favourites – shops, spa, salon, gym, pools, casinos, activities and children’s clubs will be operating. Fancy a soothing spa treatment or a yoga class? A wander in the boutiques or a flutter in the casino? It’s all waiting for them. We will have new measures in place to minimise contact, reduce the number of guests in each area and maintain the highest levels of cleanliness – much like we’re used to ashore. We’ll also offer pre-booked appointment slots and additional services such as an on-board retail concierge and a pre-order service on a hand-picked range of products for collection or delivery to their cabin. Only activities or areas of the ship that would make social distancing difficult will not be in operation.

Solo travellers

Solo travellers will be able to enjoy delicious dining, world-class entertainment and adventures ashore. Guests travelling alone are welcome to join all hosted activities such as workshops, dance classes and shore experiences, participating as individuals whilst socially distanced.

Unfortunately current guidance prevents solo travellers from joining activities where social distancing is not possible such as team activities or competitions. Of course, as the world evolves, so may our policies and procedures. We will closely monitor all guidance and will adapt and evolve accordingly. We will update all guests prior to departure date on the latest details of our health protocols and what this means for their holiday.

Accommodation

Guests’ cabin steward will maintain the cleanliness and tidiness of their accommodation to our enhanced standards although they would ask that guests are not in their cabin at the same time as the steward. They will also be introducing an enhanced in-cabin television service providing essential updates and an extended room service menu for guests to enjoy as they relax in their cabin.

Seeing the sights on shore

Guests can explore amazing destinations, being able to relax and roam, knowing every measure has been taken to protect their health and well-being. For the time being, they will only be able to go ashore through their new range of organised and vetted shore experiences. Port transfer and shore experience operators will be subject to new policies and procedures to reflect the latest approved guidance in line with their on-board protocols.

On top of that, they have a whole wealth of brand new shore experiences available with options to suit every budget and every traveller. They know how much guests love to get under the skin of each destination and so we’re introducing a new range of affordable options to make sure they have the opportunity to still experience the best of each exciting stop. Our new experiences will help them get to the heart of each port and they can be reassured knowing their well-being is protected.

Time to go home – Test and Trace

All guests will need to adhere to UK regulations after disembarking their ship, including completion of a guest locator form to adhere to the UK government’s Test and Trace initiative. Local country initiatives may also apply at the time of sailing.

For these cruises the definition of “vaccinated” is a minimum of seven days following the second dose of the currently approved COVID-19 vaccines being administered. Proof of vaccination and the dates given will be required (approved forms of evidence will be confirmed closer to time of departure) and this will be required to be shown at the terminal prior to boarding. Failure to provide this evidence will result in denial of boarding. There is no age restriction on this series of UK coastal cruises but all guests of all ages must meet the requirements of the COVID-19 vaccination policy.

Updated 20 May 2021

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