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Cancellation Policy - Celebrity Cruises

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Cancellation Policy - Celebrity Cruises

Flexible Booking Terms with

Updated 07 October 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

Celebrity Cruises have cancelled all sailings until 01 December 2020, as well as their Winter 2020/21 season in Asia and Australia from 01 December 2020 through to 31 May 2021.

In order to compensate guests for this cancellation, all booked guests will automatically receive a 125% Future Cruise Credit (FCC) valid until 31 December 2021.

Should you prefer the lower value, 100% refund to your original method of payment, as opposed to the FCC, you may contact us anytime up until the expiration date of your FCC.

You can expect to receive a refund for cruise taxes and fees within 10 days and the remainder of your refund will be processed within 30 days after you submit your request.

If you pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, you will have the option of receiving 125% Onboard Credit (OBC) to be used on your next sailing, or you may choose a 100% refund.

Cruise with confidence has now been extended for bookings made on or before 30 November 2020, guests can now benefit from;
• Future Cruise Credit
Guests have up to 48 hours before they sail to cancel and receive 100% Future Cruise Credit to use toward any sailing through to 04 May 2022.

Alaska | Canada & New England Sailings
To compensate this cancellation, below are compensation options for Alaska and Canada/New England sailings between 01 August and 31 October 2020, for guests who have not previously cancelled under our “Cruise With Confidence” policy.

All booked guests will automatically receive a 125% Future Cruise Credit (FCC) valid until 31 December 2021, for use on sailings through 30 April 2022. The value of the FCC will be calculated based on the amount paid for the cruise and will be processed via email.

Should you prefer the lower value option of a refund, Celebrity Cruises will be happy to process this for you anytime up until 31 December 2020.

Please note the "Same Cruise, Same Price" and "Best Price or Best Offer" programmes are not applicable to reservations made on the interline promotion.

Effective from 16 March 2020, any person age 70 or older is required to provide written verification from a qualified treating physician that certifies the person has no severe, chronic medical condition and is fit to travel, otherwise will be denied boarding until further notice.

For more details call us on 01293 425000 or contact us here

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