HOLIDAY
BOOKING CONDITIONS & INFORMATION
1) TOUCHDOWN IS FULLY BONDED AS A TOUR OPERATOR WITH THE CIVIL AVIATION AUTHORITY AND HOLD AN ATOL LICENSE. OUR ATOL NUMBER IS 4104 (P DOBSON, C DOBSON, A FORBES, S FINCH). YOUR HOLIDAY MONEY IS THEREFORE FINANCIALLY SECURE
2)
A contract is not deemed to be in effect until Touchdown have
received a signed booking form and confirmation together with any
further relevant information in compliance with schedule 2 (regulation
9) of the EC Directive on package travel regarding your holiday
(including visa/vaccination requirements) has been provided in writing
to the client.
3)
All details are correct at time of going to press. Touchdown
reserve the right to make any alterations/price deviations as a result
of any change that may occur before departure.
The client will be advised as soon as possible and may accept the
changes or withdraw from the contract without financial penalty (except
where condition 4 is valid).
4)
Should exchange rates fluctuate, Touchdown reserve the right to
impose surcharges, calculated as a percentage of the holiday cost.
Should surcharges of up to 2% be necessary, Touchdown will absorb the
cost. Should surcharges of above 10% be passed on to the client, the
client may cancel and receive a full refund of all monies paid. No
surcharge will be made for confirmed bookings within 30 days of
departure. (Surcharge policy subject to cancellation waiver
conditions if applicable.)
5)
Should airport/hotel/security/fuel charges/taxes fluctuate, beyond
our control, they will be passed on to the client accordingly.
6)
Touchdown reserve the right to cancel holiday arrangements before
departure. In this instance the client is entitled to a substitute
holiday of equivalent/superior quality, or a package of lower quality
with refund of the difference payable, or a full refund of all monies
paid. Compensation may also be payable unless circumstances are/were
beyond our control.
7)
8)
If prevented from proceeding with the holiday the client may
transfer the booking to another person who satisfies the conditions
applicable to that holiday but will absorb all costs involved.
9)
There will be no responsibility/compensation other than that of the
airline/ground operator for delays to outward or inward travel. The
special flight prices offered are of a concessionary nature and offered
on a confirmed seat basis unless otherwise stated. No compensation,
however, is available in relation to overbooking issues, delayed
flights and missed connections. Refunds or revised airline ticket
values are limited to the price paid for the original ticket.
10)
None of the packages offered require a minimum number of passengers
per booking. All packages include meals as stated.
11)
When flights are included eligibility and other conditions are in
accordance with the relevant airline. Please ensure you are aware of
these before making a reservation. The flights and accommodation are
provided at discounted rates only available to eligible travel industry
employees. Any client found to be ineligible having previously claimed
otherwise will be liable to pay all excess costs on return.
12)
CANCELLATION POLICY:
- CANCELLATION OF FLIGHTS -
Cancellation Waiver ensures a full refund (less premium) for
cancellation of flights by the client, for any reason whatsoever, until
tickets are issued. Ticket issue varies with each airline and the
client will be advised accordingly on his/her confirmation/invoice. No
refunds or changes permitted once tickets are issued and in addition,
there can be no amendments to flights, or refunds for cancellation of
flights within 14 days of departure.
- CANCELLATION OF HOTELS -
Cancellation Waiver ensures a full refund (less premium) should client cancel their hotel booking at any time and for any reason up until and including departure day. The Cancellation Waiver is not valid once your holiday has commenced. Should clients travelling on “standby” be “off loaded”, Touchdown (during office hours only) or the hotel, must be telephoned immediately to cancel the reservation. On receipt of a written cancellation, a full refund (less premium) will be paid to the client. Where both flights and hotels have been booked through Touchdown, the relevant Cancellation Waiver policy for each component will be applied separately.
13)
CANCELLATION CHARGES without the Cancellation Waiver Policy:
FLIGHTS: Prior to ticket issue: £75 per person (see condition 12)
After ticket issue: Full amount (see condition 12)
HOTELS: Up to 14 days prior to departure: £75 per person.
Within 14 days prior to departure: Full cost of the holiday
14)
NOTE: A booking, with or without the Cancellation Waiver, is not
deemed cancelled until Touchdown has received the cancellation in
writing. Once received, the relevant refund, if applicable, will be paid to the
client.
15) AMENDMENTS: Should the client amend their reservation after Touchdown has received their booking form, an amendment fee of £10 per person is payable. However, please note that AIRLINE TICKETS are non changeable / non refundable once tickets are issued (see condition 12 & 13).
16)
Touchdown will not be liable whatsoever for any
loss/damage/personal health/eventualities of war/civil action/act of
terrorism/act of God, natural disasters or adverse weather conditions
during or resulting from your holiday. WE THEREFORE STRONGLY RECOMMEND
THAT YOU TAKE OUT ADEQUATE HOLIDAY INSURANCE. IF YOU ARE NOT CURRENTLY
INSURED, TOUCHDOWN IS PLEASE TO RECOMMEND “TRAVEL STAFF JOURNEYS”
POLICY.
17)
IMPORTANT VISA/PASSPORT INFORMATION: Touchdown will provide all
British Citizen passport holders with the relevant visa requirement
information pertaining to their chosen destination. In the event of a
late booking, where this may not be possible or non-British Citizen
passport holders, this information should be sought from the relevant
Embassy before making a reservation. Touchdown will of course assist
where possible at all times. All clients should also ensure that their
passport is valid for the minimum length of time required by the
particular country being visited. In many cases, this is six months
from the date of entry. Once again Touchdown can assist with this
information upon request.